LAZAREV SYSTEMSAI SALES ASSISTANT

ASA in messaging channels

An AI assistant for Telegram and WhatsApp. A useful first conversation.

A customer messages while your staff are busy. ASA replies using your company materials, understands the request and suggests a next step. Your team receives the enquiry with the conversation context.

Discuss my channelWhat connection needs

From $99/month. A 7-day free pilot follows agreement on the workflow. Continuing is your choice.

Your company messengerSample workflow
We run an online store. Can you automate questions about products and delivery?
AI Sales AssistantYes. We can start with your catalogue and delivery terms. Where do most enquiries arrive — Telegram or WhatsApp?
WhatsApp. Around 20 a day, mostly in the evening.
An enquiry for your team
Business
Online store
Channel
WhatsApp
Volume
Around 20 a day
Task
Catalogue questions
Illustration. Answers and handoff rules use your company materials.

Your rulesPrices and terms come from approved materials.

Natural conversationConcise answers and relevant questions.

Team handoffHistory, requirements and preferred contact.

Two channels. Clear connection steps.

Start where response delays cause the most friction. Telegram and WhatsApp have different connection requirements; you keep control of the conversation rules.

01 · Telegram

Your company’s own bot

  • Create a bot through BotFather and give it your company name and image.
  • We connect it to a separate workspace, add your company materials and test its answers.
  • Share the bot link where customers can easily begin a conversation.
  • A regular Telegram bot can reply once the person has started a conversation. It is not a tool for unsolicited mass messaging.

02 · WhatsApp Business

An official API connection

  • We use the WhatsApp Business Cloud API. You need an eligible Meta business account, a phone number and the required permissions.
  • Before launch, we check the number, account access and whether the selected connection method is available.
  • We configure inbound messages, then verify replies, conversation records and the enquiry handoff.
  • Meta has its own messaging rules and potential charges. Outbound messages and follow-ups must fit those rules.

The basic workflow handles text enquiries. Voice notes, files and other formats need a separate discussion before launch.

From a message to a qualified enquiry

Your customer should not have to complete a long questionnaire. ASA gathers the details that help your staff continue the conversation.

  1. Answer the question

    Explain a service, terms or product details from your knowledge base. When information is missing, ask a relevant question or offer a staff handoff.

  2. Understand the request

    For a school, that may mean the learner’s goal and experience. For property, it may mean location, budget and purpose. Questions follow the conversation rather than a rigid form.

  3. Arrange the next step

    Ask for a convenient contact and record the enquiry in the workspace. Team notifications and CRM handoffs are configured for the agreed workflow.

Before connecting

We test your real scenarios before directing customer traffic to the assistant.

How is ASA different from a button-based bot?

Customers can write in their own words. ASA uses earlier messages and your company materials to respond. Buttons can help start a conversation, but do not restrict it to a fixed menu.

Can our staff stay involved?

Yes. The assistant handles initial replies and clarification; complex questions, individual terms and closing the deal remain with your team. Your workspace shows conversations, enquiries and AI controls.

What do we prepare besides channel access?

A company description, current catalogue or services, prices and common questions. We also need qualification questions, response boundaries and handoff rules. One business area is enough for a pilot.

How do we judge results without sales-growth promises?

Compare first-response time, answer accuracy and the quality of handed-off enquiries. Test unusual questions and requests for a person. Sales also depend on your offer, traffic and staff.

Start with one channel.

We will review a typical customer enquiry and show how ASA passes it to your team.

Discuss my channel